FAQ

Since you are Treadmill Outlet, are your products used, refurbished or new?
95% of our business today is new, factory direct fitness equipment from the top manufacturers in the industry. The majority of the products on this web site are new, factory fresh and fully warrantied. We do offer select pre-owned equipment that is fully serviced and warrantied. Our pre-owned selection is viewable here. From time to time we may offer fully refurbished fitness equipment (from the factory or by us) that will be clearly marked "REFURBISHED"
 
Since you are Treadmill Outlet, do you only sell treadmills?
Heavens no! We have the largest selection of fitness equipment available in the bay area. Treadmills, Ellipticals , Striders, StairMasters, Rowing Machines, Upright, Recumbent and Spin bikes galore ! We've Home Gyms, Free weights, Flooring, Accessories, Protective equipment covers and much more. If it's related to fitness equipment we've got it, and if we don't then we'll order it for you!
 
Are you internet only? Do you have a showroom where I can try out the equipment?
We are proud of our 3000+ square foot showroom where we display the best gear in the business. On display you will find everything from entry level fitness equipment to cutting edge health club equipment.
 
What are your hours of operation?
Sunday 12:00 PM - 5:00 PM
Monday 11:00 AM - 7:00 PM
Tuesday 11:00 AM - 7:00 PM
Wednesday 11:00 AM - 7:00 PM
Thursday 11:00 AM - 7:00 PM
Friday 11:00 AM - 6:00 PM
Saturday 11:00 AM - 5:00 PM
 
Where are you located?
1401 El Camino Real Redwood City CA 94063
 
Is your showroom dog friendly?
Yup, we are big fans of the Canis familiaris here. Bring your furry friend with you!
 
Do you offer delivery and set up?
Yes we do. We have our own delivery and service staff that can expertly install and service any kind of fitness equipment.
 
Do you offer repair services?
Yes we do. We have our own service staff that can expertly service and repair any kind of fitness equipment.
 
I'm moving and I'm not sure I want the moving company to take apart my fitness equipment. Do you offer fitness equipment re-location?
Yes and it's good to trust your instincts. More information here
 
Do you rent fitness equipment?
Yes we do, all types for all types of uses. More information here
 
Is there free shipping on everything?
Not on everything. We offer a large selection of products with free shipping. Items with the free shipping are clearly indicated on their respective product page. When a shipping charge applies you will see the shipping cost calculated at check out.
 
I see you sell fitness equipment covers. I'm not sure if your cover will fit my machine. Help!
We stock covers that fit many of today's most popular pieces of fitness equipment. Since fitness equipment comes in so many different shapes and sizes you might need a custom cover. Call our Fitness Equipment Cover Hotline @ (650) 931 6698 for all inquiries.